Speak!
Below you will find some of our most frequently asked questions and answers. Please keep in mind that one of the keys to having a healthy pet is an educated owner. Our trained and experienced staff members are available to answer your questions or to find solutions to your concerns, and we offer a variety of informational handouts available online on our Literature page to help you learn more about keeping your pet healthy and happy.
We want you to enjoy your visit and to feel confident that your pet is receiving the very best in animal health care, so if a question arises that isn't answered below, please don't hesitate to contact us.
Stay!
Q. Can I board my pets at the clinic?
A. Unfortunately, space does not allow us to board non-medical patients. We have compiled a list of kennels and pet sitters recommended by our clients. Have you had a great experience with a kennel or pet sitter? Please let us know!
Q. I would like to add a new furry (or feathered) member to my family. Where should I start looking?
A. The Burr Ridge Veterinary Clinic encourages everyone to consider adopting a pet from a reputable humane society or rescue organization. Thousands of homeless animals waiting for a forever home can be found at petfinder.com.
Sit Pretty!
Q. Can you recommend a groomer or trainer?
A. Of course! We have compiled a list of groomers and trainers by the recommendation of our clients. Have you had a great experience with a groomer or trainer? Please let us know!
Financial Policy
Q. Can you bill me later for my appointment?
A. Payment in full is due at the time that services are rendered. We accept personal checks, Visa, Master Card and Discover. Another option to those who qualify is Care Credit, sponsored by AAHA. Please contact us for details.
We are happy to supply written estimates for any procedure that your pet may undergo. A deposit will be required to treat major illnesses or for major surgeries.
Common Client Questions
Q. Will you remind me when my pet is due for a visit or a vaccine?
A. We do our best to notify you about one month prior to your pet's due date by mail with the help of Heathy Pet Magazine. If any of your personal information has changed, including your address, please help us keep your account updated by filling out a Welcome Form.
Q. I am going on vacation. Can I allow my petsitter to bring my pet for his appointment? Should I notify the clinic of my absence?
A. Only persons listed on your Welcome Form are permitted to authorize medical treatment for your pet. If someone other than those listed on your registration form brings your pet to the clinic, we require a written letter from the owner giving permission to authorize treatment for the pet. Also, please remember that payment is due at the time of treatment. For your convenience, we will accept a credit card by phone.
Q. My pet is scheduled for a surgicical appointment tomorrow. Can he eat the night before? Can my neighbor drop him off for me?
A. Clients will be given personalized instructions when the surgical appointment is scheduled. The basic instruction is: no food after 7pm the night before the appointment. No water the morning of surgery (after 7 am). Please bring your pet to clinic between 8 and 8:15am. If your pet is diabetic or has another health condition, please call and speak to a doctor or technician for specialized instruction. The person admitting the pet for a surgical appointment must be listed on the pet's Welcome Sheet or have written permission from the owner(s) - No Exceptions!
Need help remembering to give heartworm preventative? click here to receive email reminders
Q. My pet has passed, and I feel as if no one understands. Is there anyone I can turn to?
A. The death of a beloved animal friend, whether furred, feathered or otherwise attired, whether a creature great or small, represents a very deep and significant loss to the loving human companion. The Chicago Veterinary Medical Association provides a free pet loss helpline and support group. You may call and leave a voice message at 630-325-1600 at anytime. Your call will be returned between 7 - 9 pm each weekday evening. The "Wings" Pet Loss Support Group meets at 7.30 pm on the first Wednesday of each month at the CVMA offices in Hinsdale. All are invited.
For more information, click here.
Established in 1926, Hinsdale Animal Cemetery is the final resting place for thousands of beloved pets. The beauty of the grounds testifies to the love these pet owners have for their "furry kids", with decorations placed for the different seasons, and many visitors to the grave sites.
Wildlife
Q. I am having a problem with wildlife at my home / I found a baby wild animal. What should I do?
A. Willowbrook Wildlife Center is an education center and a wildlife rehabilitation center operated by the Forest Preserve District of DuPage County. Although the Burr Ridge Veterinary Clinic is licenced to treat wildlife, we are not equipped for long term care or rehabilitation. Before approaching or touching any wild animal that is not in immediate danger, we strongly recommend contacting Willowbrook Wildlife Center. If the animal appears to be abandoned, you want to be sure before interfering as many parents leave the young alone for long periods of time.
Should you find a severely injured animal who needs immediate medical attention,
remember, handling should be kept to a minimum and a cardboard box with a towel or an animal carrier (from a cat or dog) is good for transporting them. They're injured and scared and see you as a predator so approach with caution. Be sure to avoid getting bit or scratched by using a towel or heavy leather gloves when moving the animal to the box. If possible, please call us before arriving at the clinic so we can be prepared for your arrival.
Health & Safety
For your pet's safety, and as a courtesy to our other clients, we ask that whenever you come to the clinic you maintain control of your pet on a leash or in a suitable carrier. For the health of your pet, all dogs and cats which are hospitalized for surgery or treatment will be required to be up to date on their vaccines.