Burr Ridge Veterinary Clinic: Building Relationships Through Healthy Pets
Did you know you can purchase your pet’s medications and nutrition products in our online store and have them delivered right to your front door? Deliver orders straight to your home through our online pharmacy. There is even a convenient AutoShip option, which allows you to schedule regular deliveries of your pet’s medications and food at your convenience.
Understanding Our Prescription Approval Process
At Burr Ridge Veterinary Clinic, we know convenience matters. Many of our clients appreciate the ability to order medications, prescription diets, and parasite preventatives online and have them delivered directly to their homes.
Our goal is to make obtaining your pet's medications as simple, safe, and efficient as possible.
How Online Veterinary Prescriptions Work
Unlike human medicine, veterinary medicine does not have a single universal electronic prescription network.
Instead, there are hundreds of online pharmacies, each with its own ordering system, prescription verification process, communication platform, and approval requirements. Many require veterinary hospitals to establish separate accounts and maintain unique electronic connections before prescriptions can be approved.
For an independent veterinary practice, it simply isn't practical — or a good use of our team's time — to maintain electronic relationships with every online pharmacy.
Instead, we have chosen to partner with a single, trusted online pharmacy that integrates directly with our hospital's medical record system. This allows us to review and approve prescriptions quickly while helping reduce delays and communication errors.
You Always Have Options
We believe our clients should have the freedom to choose where they purchase their pet's medications.
If you'd like to order through our online pharmacy, you'll enjoy a convenient ordering process, home delivery, competitive pricing, and access to a wide selection of medications, prescription diets, heartworm prevention, flea and tick products, and other pet healthcare items.
You may continue to request medication and food refills by calling us at 630-598-0600 during our regular business hours. You may also request refills on our website or DaySmart App.
If you prefer to use another pharmacy, that's perfectly fine too.
If your preferred pharmacy is not electronically connected with our hospital, simply let us know. We'll gladly provide a written prescription that you can submit directly to the pharmacy of your choice, provided your pet has a current veterinarian-client-patient relationship with our practice and the prescription meets all medical and legal requirements.
Why We've Chosen This Approach
Our responsibility is first and foremost to provide excellent medical care for our patients.
Limiting our electronic pharmacy partnerships allows our team to:
- Process prescriptions more efficiently
- Reduce communication delays
- Minimize prescription errors
- Review each prescription using your pet's complete medical record
- Spend more time caring for patients and assisting clients instead of managing numerous pharmacy systems
We believe this approach provides the best balance of convenience, safety, and personalized service.
Frequently Asked Questions
Can I still use the pharmacy I prefer?
Absolutely. We respect your choice of pharmacy. If your pharmacy isn't electronically connected with our hospital, we'll happily provide a written prescription for you to submit directly.
Why doesn't the pharmacy simply contact you?
Many online pharmacies use proprietary electronic approval systems that require veterinary hospitals to participate in their specific platform. Because there are so many different systems, we have chosen to maintain one integrated online pharmacy relationship rather than hundreds of separate electronic connections.
Are you trying to limit where I buy my pet's medications?
Not at all. We simply ask that if your preferred pharmacy isn't electronically connected with our hospital, you obtain a written prescription from us instead of requesting an electronic approval through a system we don't utilize.
Our Commitment to You
Whether you purchase medications from our hospital, through our online pharmacy, or from another pharmacy using a written prescription, our commitment remains the same:
To provide safe, accurate, compassionate veterinary care while making it as easy as possible for you to obtain the medications your pet needs.